F.A.Q. page

SHIPPING:

Within UAE, its usually between 1 to 2 working days.
GCC countries, it may take 2 to 3 working days. ( without any delays due to Customs)
Outside GCC countries, it may take 2 to 7 working days. ( without any delays due to Customs)

At the moment we are offering our customers Delivery Duty Unpaid system which means that you will be charged at checkout for the item(s) purchased and shipping cost only. Import duty and tax costs will be invoiced to you directly by DHL or Aramex upon delivery or an import broker appointed by you.

Yes, we do ship anywhere in the world, with the help of our partner courier company. If by any chance you encounter any problems purchasing online because you are having issues with your location or the shipping charges, please contact us so that we can assist you as soon as possible.

You surely can. Upon us delivering your purchased order, we will provide you a tracking number which you could use to track your product via Aramexs website. You can simply click the link below for the site.

Track your product

 

ORDER RELATED:

After we have successfully shipped your order, order cancellation is not allowed anymore. So please contact us quickly if you have any reason to cancel your order.

Feel free to contact us as soon as possible so that we can arrange your request.

Absolutely, but for a more clear information about our return/refund policies, please click the link below.

Return/Exchage policies

For now,we support online payments via credit card or debit card. But for anyone who doesnt have credit cards or debit cards, and still wish to purchase from us, please call us so that we can provide you instructions on how to pay via western union.

All credit card transactions on the website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

 

GENERAL QUESTION:

We have a modern concept store located in Dubai Design District, building 4 ( right beside the entrance ), where you can check all our collections.
For more information on its location, please click the link below

Store Locater

Fsevendesign.com, only sells authentic items and does not support or sell any replica items. All the items are thoroughly checked for its authenticity before being displayed or sold through the website.

Our office is open 10am to 7pm Saturday to Thursday, but our showroom is open everyday from 10am to 9pm.