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If you by any chance are not entirely satisfied with your purchase,we are here to help.
At the moment we are offering our customers Delivery Duty Unpaid system which means that you will be charged at checkout for the item(s) purchased and shipping cost only. Import duty and tax costs will be invoiced to you directly by DHL or Aramex upon delivery or an import broker appointed by you.
All items are quality checked before dispatching,however, if you receive a damaged or faulty item please let us know immediately (maximum 2 days after you receive the item).
To be eligible for an exchange,the “buyer” is responsible in inspecting the product(s) that he/she bought as soon as possible. The “buyer” needs to contact us within 2 days,by email or phone if he/she has any concerns about the product(s) that they have received. You also need to send it back to us within 7 days.
It must also be unused and in the same condition that you received it. You should also provide us the order # or any proof of purchase from us.
Exchange claims made outside the 2 days time frame(for contacting us),and outside the 7 days(returning the product to us) will not be accepted anymore.
Please note that “fsevendesign.com” reserves the right to refuse a exchange on items that are considered to be unfit for resale or damaged.
No refunds are allowed. Only store credits will be given to anyone who wants to return their item. Store credit is valid for 1 year upon getting the email confirmation.
An exchange can be asked only once per item. Exchange requests are processed after checking returned items integrity and process may take up to 10 working days maximum.After the approval of your exchange request, we will notify you and ship back the exchange item to you.
You will be responsible for paying for your own shipping costs for returning your item to us. All shipping costs are non-refundable.
If you have any questions or clarifications about the return policies, please click our “Contact us” link to see the options on how to reach us.